Ryohin keikaku Co., Ltd.

Message from the President

Ryohin Keikaku > Investor Relations > Message from the President

Message from the President

Every day, MUJI becomes a more sustainable, more global company. Every day, we get better as we cement our place as a Japanese specialty retailer of artful living lifestyle.

Fiscal 2013 was a year in which we continued to pursue our domestic initiatives in "Strategic item rollouts", "cross department sales promotions among our Apparel, Household, and Food divisions", and "Interior design workshops" and others. MUJI helps create Pleasant Lifestyles in our role as a specialty retailer of artful living lifestyle. Our particular focus for the year was to improve performance in our Household division. I'm happy to say that thanks to a company-wide push, we were able to see higher earnings in this division. We introduced new display fixtures on our store sales floors that improved our presentation, while at the same time making product selection easier for our customers. Our internal certification system (Interior design advisors, Fashion advisors, etc.) has not only created staff experts, it has proven to be a direct link in improving our customer service. Moving forward, we intend to introduce other efforts to enhance our store and service quality to offer customers the most enjoyable in-store shopping experience possible. "MUJI passport", a new membership service, is another tool by which we are building two-way channels of communications with our customer base.

With regards to our overseas business, we saw significant revenue and operating profit growth for the period. China has been a particularly bright spot, driving strong worldwide performance. With an accelerated plan for store openings in China, MUJI counted 100 stores in that country as of the end of the fiscal year. At the same time, we have also seen higher operating profit ratios. Elsewhere, we celebrated our first Australian store in Melbourne and we introduced MUJI Hollywood in the United States. MUJI Hollywood is our very popular U.S. flagship location, featuring the largest sales floor of any MUJI store in U.S.A.

As a result, group revenue from operations amounted to JPY220.62 billion (17.1% year-on-year increase), with ordinary profit of JPY23.047 billion (16.6% increase), and net income of JPY17.096 billion (55.8% increase). Please note that these figures represent record profits for MUJI.

MUJI will continue to look for new ways to introduce Pleasant Lifestyles to our customers, based on our expertise as a specialty retailer of artful living lifestyle. We will further improve our uniqueness of MUJI, becoming a more sustainable, more global company every day. At the same time, we are committed to contributing to a better society through products and services that earn the trust of our customers.

We look forward to your ongoing support as we work to achieve our goals.

Masaaki Kanai
President and Representative Director

Masaaki Kanai