Improving our products with customer feedback
Customers feedbacks via phonecall, via email, at stores and in IDEA PARK are important source of ideas for the improvement of our products and product mix.
IDEA PARK is an internet portal run by MUJI Laboratory for Living. Mutual communication with MUJI fans in the portal is a great help for continuous product development. There we can invite requests, ask about how and when people use certain product, or set up a project to discuss about new items or renewal of existing products.