Employee Engagement

Recruitment and Employment

As of the end of August 2020, there were 17,096 employees (including 8,050 temporary employees, etc.) working for the Ryohin Keikaku Group worldwide. In our employment activities, we make sure to understand the customs of the countries and regions in which we do business; Also, we make sure to comply with the laws and regulations of those countries and regions.

The employment contract, in which terms of employment are specified, is written in local languages and signed by both the employee and the employer. A copy of the employment contract will be given to the employee.

In addition, MUJI publishes the "MUJI Employee Handbook" in three languages (Japanese, English, and Chinese) to describe its employment and labor policies and the "Group's Compliance Code of Conduct," etc. To ensure that all employees understand its contents, explanations and training are provided to all employees when they join the company.

1. We aim to achieve lasting happiness for our MUJI employees.

2. We pursue the mental and physical comfort, enrichment, and professional growth of our employees.

3. We respect the individuality, human rights, and privacy of our employees, and we make sure to eliminate discrimination and to not tolerate harassment of any kind.

4. We respect gender, nationality, ethnic, and religious diversity, learn from our differences, and help each other grow.

Basic Principles

In developing our business globally, Ryohin Keikaku complies with international human rights standards including the United Nations Global Compact, and acts with integrity in all of our business activities in accordance with the laws and regulations of each country and region that govern labor conditions and human rights.

Prohibition of Child Employment

The Ryohin Keikaku Group does not employ children as laborers. A "child" is generally defined as a person under 15 years of age, or who has not completed compulsory education in that country or region, or who is under the applicable legal minimum age for employment, whichever is higher. We prevent the occurrence of child labor by thoroughly checking the age of our employees at the time of employment.

Prohibition of Forced Labor

The Ryohin Keikaku group firmly prohibits forced labor, including political repression, punishments for political views, and restrictions on the movement of employees, etc.

Prohibition of Discrimination

The Ryohin Keikaku Group does not discriminate against employees in hiring or employment decisions because of their race, color, gender, religion, political views, national origin, social origin, age, disability, union participation or non-participation, or any other circumstances. Decisions regarding personnel matters, such as hiring, wages, benefits, training opportunities, duties, raises, penalties, and terminations, are based solely on the employee's abilities and performance.

Fair Wages

We pay a wage that is higher than the minimum wage level stipulated by the laws and regulations of the country/region or by the local customs. We will also strive to provide better wages and benefits within the range appropriate to the circumstances in each country or region.

Freedom of Assembly

We guarantee the rights of our employees to organize and participate in labor unions and other organizations of their own free will without fear of intimidation or retaliation. We also ensure that they have the right to negotiate as a group.

Prohibition of Harassment

The Ryohin Keikaku Group respects the integrity of its employees. We will not allow any of our employees to be physically, sexually, or psychologically harassed or subjected to verbal abuse. We conducted five training sessions between May and July 2018 for management employees to recognize harassment in the workplace, to raise awareness of harassment prevention, and to further recognize and prevent the risks that lead to mental health problems from harassment.

Safe and Healthy Work Environment

We ensure a safe and healthy working environment that does not put employees at risk. To this end, we provide safe drinking water and proper sanitation, lighting, temperature control, ventilation, changing rooms, etc. for our employees.

We make sure to comply with laws and regulations related to labor standards, safety, health, etc. and take into account the physical and mental health of each and every employee. We also strive to maintain a healthy, safe, and hygienic work environment and prevent industrial accidents. In addition, we make sure to comply with international standards and local laws and regulations in terms of working hours, rest periods, and vacation time and promote a working style that does not require overtime. In the unlikely event of a disaster, accident, or other problem occurring in the workplace, we will strive to minimize the damage and thus work quickly to prevent its recurrence.

At Ryohin Keikaku, in order to encourage employees to take annual leaves and public holiday leaves, all employees are required to register their annual leave plans via the attendance management system at the beginning of the year, and the plans will be reviewed and approved by the managers. The Human Resources department will monitor the registration status, and remind employees and managers if the plans are not properly submitted or the days of registration is insufficient. Employees will then take leaves according to their plans, and the Human Resources department will use the attendance management system to monitor the progress, and make sure that all employees take proper leaves as required by laws and regulations.

Ryohin Keikaku has established a Labor, Safety and Health Committee to investigate and deliberate matters related to the health and safety of business sites and the health management of its employees. A director and executive officer has been appointed as the chairperson of the committee, and a system of safety oversight has already been established by the Board of Directors. The Labor, Safety and Health Committee meets monthly with health and safety managers, occupational physicians, employee and union representatives in order to discuss and resolve specific issues such as store and office safety management, employee health management and mental healthcare, etc.. In addition, stores with 50 or more employees (excluding part-time workers) are required to have a Labor, Safety and Health Committee. The committee would be spearheaded by the store manager or an occupational physician appointed for each region, and meetings will be held on a monthly basis in general.

Respect of Human Rights

The Ryohin Keikaku Group respects the human rights of those affected across its operations and supply chain. It has developed and a human rights due diligence plan in accordance with the UN Global Compact, and will continue to implement it. It has also established a system for receiving and handling complaints from all employees, allowing them to file complaints without fear of intimidation or retaliation.

【Ryohin Keikaku Group Hotline】

Ryohin Keikaku has established the "Ryohin Keikaku Group Hotline" to improve the effectiveness of the self-correction process, control reputational risks, ensure public trust, and protect whistleblowers by preventing and detecting legal violations, misconduct, and harassment at an early stage and supplementing the knowledge of officers and employees about compliance.

This system is available to all employees of the company and its domestic and overseas subsidiaries, including directors, employees (including contract employees, partner employees, and part-time workers), and temporary employees.

Any person may make a report to the Hotline by telephone, email (including those using an anonymous system), or in person.

The results of all investigations, with the exception of the names of whistleblowers, will be reported to the President and CEO, and, if necessary, internal procedures may be taken as provided in the Rules of Employment, including the formulation of measures to prevent recurrence, the issuance of work orders and instructions, and disciplinary action and other personnel measures, as well as necessary external measures such as press releases, media relations, and criminal charges.

In addition, we have provided harassment training for employees in management positions in Japan. The training also discusses the definition of harassment, examples of harassment, preventive measures, and what to do when such incident occurs.

A total of 94 consultations were received in FY 2019.

Dealing with Labor Standards Violations

In the event that the Ryohin Keikaku Group receives any guidance on labor standards violations, we will immediately report them to the executive officers and audit committee members. At the same time, we will discuss the corrective actions with related departments, set deadlines for correction and monitor the improvement progress accordingly. Besides, we will share the non-compliance or good practice examples with the whole company to raise awareness and prevent recurrences.

In fiscal 2019, we received four guidances or correction requests related to labor standards from the administration, regarding overtime working and safety & health management deficiencies. For these cases, we confirmed the facts and took measures accordingly such as thoroughly emphasizign the rules related to safety & health management, reviewing the working shifts and work schedule, reviewing job contents to eliminate unnecessary work, optimizing workload for individuals.

We will continue to actively promote reforms in working styles as well as other initiatives in order to maintain a sound and appropriate working environment that conforms to labor standards, and make further improvements.