Privacy Policy for Customer’s Personal Data

Privacy Policy for Customer's Personal Data

Ryohin Keikaku Co., Ltd. (hereafter, we, us or our) hereby provide the following privacy policy (hereafter, our, this or the privacy policy) for the personal data of customers using the services we provide. Some services we offer may be covered by the services related privacy policy. In the event the details of this privacy policy and the services specific privacy policy contradict each other, the services privacy policy shall take precedent.

1. Company Information

Ryohin Keikaku Co., Ltd.
Sumitomo Fudosan First Bldg., 2-5-1 Koraku, Bunkyo City, Tokyo Metropolitan Area, 112-0004
President and Representative Director Satoshi SHIMIZU

2. Definition of Personal Data

Personal data in this privacy policy shall be defined as data relating to an individual or individuals, as stipulated in the Act on the Protection of Personal Information.

3. How Personal Data is Collected

We will collect personal data primarily in the following situations.

● When provided by the Customer themselves:
When the customer uses a service that we provide (e.g. buying our products, making an account on our website, applying to an event or service, etc.), then that customer's (and, depending on the service, companions, family members, etc. also) name, username, address, telephone number, email address, purchased products, delivery address, user history for online stores, etc., images from cameras in our shops, and other such data will be collected.

● When provided by Third Parties:
To respond to inquiries from Customers, consultations, requests, etc. we will collect data including customer names, usernames, addresses, phone numbers, email addresses, delivery addresses and information for their inquiry, consultation or request from licensed stores and other points of contact.

※In regards to advertising identifiers, please check the External Transmission Policy

4. Purpose and Use of Personal Data

We will use customer's personal data within the scope necessary to achieve the following purposes:

For providing or explaining our goods and services
For invoicing fees when our services are being used, etc.
For checking and authenticating who is using our services and the specifics of customers
For appropriately handling requests from customers
For holding our campaigns and events and performing surveys
For performing after-service and handling complaints and inquiries regarding services we provided
For necessary investigations and responses related to services we provided
For surveying the circumstances our services are used in and improving product quality
For developing new services and plans, and analysis to improve existing services
For contacting customers as needed to prevent, audit or survey fraudulent access, etc.

5. Sharing Personal Data with Third Parties

Except for when based in law, we will not share customer's personal data with Third Parties without the Customer's prior consent.

6. Shared Use of Personal Data

We will share the Customer's personal data in the following situations.

● Shared Use with Licensed Stores

(1) Personal data items subject to shared use:
- Customer's name, address, phone number, email address, account information and details of inquiries and requests, etc.
(2) Scope of Shared Users:
- Us and licensed stores that have a contract with us ※only in Japanese language
(3) Purposes of Shared Use:
- For development of new services and analysis to improve existing services
- To provide services to requesting customers
- To reply to inquiries and consultations from customers
(4) Personal Data Manager:
Ryohin Keikaku Co., Ltd.
Sumitomo Fudosan First Bldg., 2-5-1 Koraku, Bunkyo City, Tokyo Metropolitan Area, 112-0004
President and Representative Director Satoshi SHIMIZU

● Shared Use with Shokoku Ryohin and Producers of Green & Flower products

(1) Personal data items subject to shared use:
- Customer's name, addresses, phone number, email address, account information, order, etc.
(2) Scope of Shared Users:
- Us, Shokoku Ryohin, producers and Producers of Green & Flower products (only those bought by the Customer) ※only in Japanese language
(3) Purposes of Shared Use
- For development of new services and analysis to improve existing services
- To contact customers as needed and for the delivery of ordered products
- To reply to inquiries and consultations from customers
(4) Personal Data Manager
Ryohin Keikaku Co., Ltd.
Sumitomo Fudosan First Bldg., 2-5-1 Koraku, Bunkyo City, Tokyo Metropolitan Area, 112-0004
President and Representative Director Satoshi SHIMIZU

7. Process for Responding to Disclosure Requests

In regards to customer's personal data that we have retained (personal data are subject to disclosure requests per the Act on the Protection of Personal Information), when we receive a request from the individual or their representative for the disclosure, revision, erasure or addition, suspension of use or deletion, or other handling of their personal data that we have retained (hereafter, disclosure), per law we shall respond appropriately within the proper scope.

In the event disclosure is requested, please contact '9. Inquiries'. There, the necessary documents and processing fees shall be explained.

8. Measures for Safe Management

We are implementing the following policies for the proper handling of customer's personal data.

Formulation of Base Policy

To implement the proper handling of personal data we are formulating a policy for personal data retention.

Maintenance of Regulations for Handling Personal Data

We are maintaining regulations for the exact handling of personal data from collection to destruction.

Systemic Safety Management Measures

We are formulating a personal data management system and maintaining internal regulations.

Human Safety Management Measures

We are implementing regular training and development for our employees for personal data.

Logistical Safety Management Measures

We are implementing theft and loss prevention measures for all handled personal data that comes in and out of our management, and restrictions on the machines used.

Technical Safety Management Measures

In our handling of personal data, we put limits on the manager scope and set appropriate personal data handling access restrictions for all handled data.

Understanding the Overseas Environment

In the event that personal data is retained in foreign countries, we implement appropriate measures in accordance with an understanding of the relevant personal data systems in those countries.

9. Inquiries

In the event of questions or consultations, or any kind of request related to the handling of personal data, please contact the following:

Corporation Name: Ryohin Keikaku Co., Ltd.
Address: Sumitomo Fudosan First Bldg., 2-5-1 Koraku, Bunkyo City,
Tokyo Metropolitan Area, 112-0004
Contact: Customer Relations Office, 0120-14-6404
https://www.muji.net/contact/

10. Privacy Policy Revisions

We may make changes to this privacy policy. In the event changes are necessary, we will announce it on our website.
We ask for your understanding of our privacy policy after checking this page each time.

11. Use of Google Analytics

We use Google Analytics on our website as well as using cookies to gather data. The data gathered is anonymous and does not specify individuals.
This function can be turned off by the customer themselves by disabling cookies. Please check the settings of your browser.

Please check the 'Google Policy and Regulations' in regards to data gathering, measures, etc.